What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 14-24 days.
Tracking numbers are typically not available until the order is in the US (if shipped from our overseas location). If you don't have a tracking number after 14 business days, please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels. Pickleball paddles must be unused.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty, but only before it ships. If the item is already sent please use our return system to get a full refund.
I have entered an incorrect address what do I do now?
Kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we may be able to change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 14-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.